Community Guidelines
Building a rental market based on transparency, not hostility.
1. Honesty & Factual Reviews
Reviews must be based on the actual rental experience—payment history, communication, and property care. Critique the management style or property condition, not the person's character. Keep it factual and professional.
2. Professionalism
We do not tolerate insults, hate speech, or harassment. Keep all feedback strictly business-related. Maintain professional language and treat all parties with respect, even when disagreements arise.
3. Privacy Protection
Do not share sensitive personal information like social security numbers, private phone numbers, email addresses, unit numbers, or gate codes. Keep it to the street address, city, and your rental experience.
4. Verified Relationships Only
We only allow reviews for users who can prove they had a legal lease agreement. If a review is disputed, be prepared to provide evidence such as lease agreements, rent receipts, or maintenance records.
5. No Discrimination or Retaliation
Zero tolerance for discrimination based on race, gender, religion, or orientation. Using the platform to threaten or retaliate against a counterparty is strictly prohibited and will result in immediate account suspension.
Questions about these guidelines? Contact us at support@renttrust.co