Community Guidelines
Building a trustworthy rental community together through respect, honesty, and constructive communication.
Our Community Values
RentTrust is built on trust, transparency, and mutual respect. These guidelines help us maintain a safe and helpful environment for everyone.
Core Principles
Be Honest and Truthful
- Share genuine experiences based on real rental relationships
- Provide accurate information in your profile and reviews
- Be transparent about any conflicts of interest
Treat Others with Respect
- Use respectful language in all communications
- Focus on behaviors and experiences, not personal attacks
- Consider different perspectives and experiences
Writing Helpful Reviews
What Makes a Good Review
✅ Do Include
- • Specific examples and details
- • Communication responsiveness
- • Property condition and maintenance
- • Lease terms and fairness
- • Overall rental experience
- • Constructive feedback
❌ Don't Include
- • Personal attacks or insults
- • Specific addresses or identifying details
- • Discriminatory language
- • Unrelated personal information
- • Threats or harassment
- • False or misleading information
Review Categories to Consider
Communication
- • Response time
- • Clarity of communication
- • Professionalism
- • Availability
Property & Maintenance
- • Property condition
- • Maintenance requests
- • Cleanliness
- • Safety and security
Lease Experience
- • Lease terms fairness
- • Deposit handling
- • Move-in/out process
- • Overall satisfaction
Prohibited Content
The following content is strictly prohibited and will result in content removal and potential account suspension:
Harmful Content
- Harassment, bullying, or threatening language
- Discriminatory content based on race, gender, religion, etc.
- Hate speech or offensive language
- Personal attacks or defamatory statements
Fraudulent Content
- Fake reviews or ratings
- Reviews for non-existent rental relationships
- Impersonation of other users
- Manipulation of ratings or reviews
Privacy and Safety
Protecting Personal Information
- Never share specific addresses, phone numbers, or financial information
- Use general neighborhood descriptions instead of exact locations
- Respect others' privacy in your reviews and communications
- Report any privacy violations you encounter
Safe Communication
- Keep communications professional and rental-related
- Be cautious about meeting in person - use public places
- Trust your instincts - report suspicious behavior
Community Enforcement
How We Enforce Guidelines
Automated Systems
- • Content filtering for prohibited language
- • Pattern detection for fake reviews
- • Spam and abuse prevention
- • Account verification systems
Human Review
- • Manual review of reported content
- • Investigation of user complaints
- • Appeals process for enforcement actions
- • Community feedback integration
Consequences for Violations
First Violation
Warning and content removal with explanation of guidelines
Repeated Violations
Temporary account restrictions and required guideline review
Serious Violations
Account suspension or permanent ban depending on severity
Reporting Violations
Help us maintain a safe and trustworthy community by reporting violations when you see them.
What to Report
- • Fake or fraudulent reviews
- • Harassment or threatening behavior
- • Discriminatory or offensive content
- • Privacy violations
- • Spam or commercial solicitation
- • Impersonation or identity theft
How to Report
- • Use the "Report" button on reviews or profiles
- • Email: community@maaroom.com
- • Contact form with "Community Guidelines" subject
- • Include specific details and evidence when possible
Anonymous Reporting
All reports are treated confidentially. You can report violations anonymously, and we will not share your identity with the reported user.
Appeals Process
If you believe an enforcement action was taken in error, you can appeal the decision:
- Submit an appeal within 30 days of the enforcement action
- Provide specific reasons why you believe the action was incorrect
- Include any additional context or evidence
- Appeals are reviewed by a different team member than the original decision
- You will receive a response within 7 business days
Appeal Contact: appeals@maaroom.com
Building a Better Community
Everyone plays a role in making RentTrust a positive and helpful platform:
Share Knowledge
Help others by sharing your rental experiences and insights
Show Respect
Treat all community members with kindness and understanding
Stay Safe
Follow safety guidelines and report any concerning behavior
Guidelines Summary
Remember these key points to be a positive member of the RentTrust community:
✅ Do This
- • Write honest, detailed reviews
- • Treat others with respect
- • Protect personal information
- • Report violations you see
- • Follow safety guidelines
- • Be constructive in feedback
❌ Don't Do This
- • Post fake or misleading reviews
- • Harass or threaten others
- • Share private information
- • Use discriminatory language
- • Manipulate ratings
- • Violate others' privacy
Questions About Community Guidelines?
Our community team is here to help clarify any questions about these guidelines